CEB TravelsureCebu Pacific's travel insurance products in partnership with Chubb InsuranceFAQBasic Protect What is CEB TravelSure? Who is Chubb Travel Insurance? My journey starts in the Philippines, Singapore, Thailand, Indonesia, Vietnam and Australia and would like to buy travel insurance. Where can I purchase and what type of insurance products do you offer? My journey starts from outside the Philippines and would like to buy travel insurance. What type of insurance products do you offer? Why are my inquiries about CEB TravelSure redirected to Chubb Travel Insurance? I have changes in my travel plans. How can I update my insurance policy? How do I contact Chubb? How can I submit a claim? How can I file a complaint about an insurance product? I have already bought CEB TravelSure insurance underwritten by Malayan, what will happen to my policy now that CEB has changed underwriters to Chubb? My flights have been cancelled, what will happen to the insurance that I’ve already purchased? Does CEB Travelsure have COVID coverage? How much is the CEB Travelsure coverage? Can I cancel my CEB TravelSure and request for a refund? COVID Protect What is COVID Protect? My journey starts in the Philippines and I would like to add COVID Protect. Where can I purchase and what are the benefits and coverage of the product? Do exclusions apply? My journey starts from outside the Philippines and would like to add COVID Protect. Where can I purchase and what are the benefits and coverage of the product? Is COVID Protect refundable? Why are Cebu Pacific staff unable to deal with my query regarding the terms and conditions of the product? Did you find this article helpful?YesNoThanks for letting us know!Please Chat with Charlie for more assistance, or to connect with a Live Agent.If you have any suggestions on how to improve the article, type them below:Related articles