Baggage IrregularitiesDamaged, Missing, and Lost BagsFAQGeneral Guidelines What are the maximum dimensions of check-in baggage? What is the maximum weight of check-in baggage? Will my bag be automatically transferred between flights? Damaged Baggage What do I do if I found some damages on my baggage? I noticed some damages on my baggage when I already left the airport. Can I still report this? How can I get updates for my damaged baggage? Do you provide compensation for damaged baggage? Missing Baggage What do I do if I can't find my baggage in the baggage carousel? I picked up the wrong baggage. What should I do? How can I retrieve my missing baggage once it's found? How can I get updates for my missing baggage? Do you provide compensation for missing baggage? Lost Baggage I left an item or my hand carry in the aircraft. How can I get it back? Do you provide compensation for declared lost baggage? Thank you for your feedback!Did you find this article helpful?YesNoSorry to hear that. What wasn't helpful?Please Chat with Charlie for more assistance, or to connect with a Live Agent.If you have any suggestions on how to improve the article, type them below:Send feedbackRelated articlesExcess Baggage FeeCEB Baggage GuidelinesAirport Baggage Fee