Some guests are required to check in at the airport counters for additional validation.

Online check in is NOT available for the following:

Unaccompanied Minors
Guests who need to submit a medical certificate
Guests needing special assistance and bag service
Guests on group bookings with at least 20 passengers
Guests with outstanding balance. Please pay via Manage Booking before checking in.
Guests with tax exemptions (i.e., OFWs)
Guests on disrupted flights who haven't availed of a customer flexible option (i.e., rebook or accept rescheduling)

Online Check-in FAQs

FAQ