Refund will be based on the original form of payment (FOP).

If you paid using a Credit Card / Debit Card / e-Wallet (i.e., GCash, Maya) / Partner Agents / Payment Centers, refund of PH Travel Tax may be requested from Cebu Pacific. Here's how:

Disrupted Flights
- Guests on disrupted flights will get an email notifying them of the disruption and their options.
- For guests who opt for the "Refund" option, the PH Travel Tax will be automatically included in the refund, as long as it remains unused.
- Guests who selected the "Travel Fund" option must request for refund of PH Travel Tax by reaching out to us through our agent-assisted channels.
Voluntary Cancellations / Unused Bookings (either due to no show or forfeited bookings)
- Guests who didn't proceed with their flight due to no show (missed flight) or forfeited bookings must request for refund of PH Travel Tax via Manage Booking. Simply follow the steps below:
  1. Go to Manage Booking and retrieve your booking by logging in to your MyCebuPacific account or by entering the booking reference number and the Last Name of one of the passengers in the booking.
  2. Open the flight you missed.
  3. Click "Refund" and select "Refund of government taxes for unused flight."

If you paid in the Ticketing Office or Airport Counter, then the refund of PH Travel Tax will depend on the number of days since the booking was made or when the PH Travel Tax was paid.

If it has been less than 26 days since the date of PH Travel Tax payment, CEB will process the refund.
- Guests on disrupted flights will get an email notifying them of the disruption and their options.
- For guests who opt for the "Refund" option, the PH Travel Tax will be automatically included in the refund, as long as it remains unused.
- Guests who selected the "Travel Fund" option must request for refund of PH Travel Tax by reaching out to us through our agent-assisted channels.
If it has been 26 days or more since the date of PH Travel Tax payment, guests must request for a TIEZA 353 Certification from CEB and file the request for refund through TIEZA.
- Guests must reach out to CEB via our agent-assisted channels to request for a TIEZA 353 Certification. This is required by TIEZA for filing requests for refund.
- Once the guests secures all required documents, guests can file for refund of PH Travel Tax from TIEZA. Get the complete list of requirements here.

Note that refund of PH Travel Tax may only be availed up to two (2) years from the date of PH Travel tax payment.

PH Travel Tax

FAQ

General Guidelines

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