Troubleshooting unsuccessful payments

"Your transaction couldn't be completed. Please try again or select a different payment method to continue."

"Your transaction was declined. Please verify your card / e-wallet details or select a different payment method to continue."

"You've exceeded the maximum number of attempts allowed.  Please try a different payment method instead."

"Your credit / debit card payment was flagged under our risk policy. Please try a different payment method to continue."

"Please enter the correct booking reference number or sign up/log in to your MyCebuPacific account to use your fund for others."

"Sorry, that booking reference number either doesn't exist, or requires you to log in to a MyCebuPacific account."

"We’re unable to load this page. Please return to the Booking Summary and try again."

My card/e-wallet has been charged but I did not receive my itinerary. What should I do?

I cannot proceed to pay because the page keeps loading. What should I do?