Article

MyCebuPacific Account FAQs

FAQ

General Guidelines

Signing Up and Logging In

Manage Your Booking

Verification and Password Issues

Account Concerns

Step-by-Step Guide

On the "My Account" page of the Cebu Pacific app, tap "Sign up"

Image Attached

For guests who wish to register on the Cebu Pacific website, hover your mouse over "Log in" to sign up for an account!

fullscreen — 1On the "My Account" page of the Cebu Pacific app, tap "Sign up"

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How do I log in to my MyCebuPacific account?General Cebu Pacific FAQs How do I sign up for a MyCebuPacific account?Go Rewards FAQs How do I reset my password?Deletion of MyCebuPacific account

MyCebuPacific Account FAQs

FAQ

General Guidelines

Signing Up and Logging In

Manage Your Booking

Verification and Password Issues

Account Concerns

Step-by-Step Guide

On the "My Account" page of the Cebu Pacific app, tap "Sign up"

Which sign up method do you prefer?

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MyCebuPacific Account FAQs

FAQ

General Guidelines

What is MyCebuPacific?

Who can sign up for a MyCebuPacific account?

What are the benefits of signing up for a MyCebuPacific account?

How secure is my MyCebuPacific account?

Signing Up and Logging In

How do I sign up for a MyCebuPacific account?

Why can't I log into my MyCebuPacific account with Go Rewards anymore?

I'm trying to sign up for a MyCebuPacific account, but it says my account is already registered. What does this mean?

Manage Your Booking

How can I manage my booking?

Can other guests in the booking make changes to the flight after it's been added to my MyCebuPacific account?

Can I add all my current bookings to my MyCebuPacific account?

How do I add my current bookings to my MyCebuPacific account?

I can't find my booking in the Manage Booking section. Why is this happening?

How can I view my travel history in my MyCebuPacific account?

Verification and Password Issues

What should I do if I encountered an error in the verification process for a MyCebuPacific account?

I did not receive a verification email. What should I do?

I did not receive an SMS with the one-time PIN (OTP). What should I do?

Why am I getting multiple requests to verify my email and phone number?

I forgot my password. How can I access my account?

I'm trying to set up my password but it's not getting accepted. What should I do?

I don't remember if I already signed up for a MyCebuPacific account. How can I check this?

Account Concerns

My account has been locked/blocked. What should I do?

How can I change my password?

How can I update the name and email in my MyCebuPacific account?

I booked a Cebu Pacific flight via a third-party website. Why can't I see the booking in my MyCebuPacific account?

How do I delete my MyCebuPacific account?

Step-by-Step Guide

On the "My Account" page of the Cebu Pacific app, tap "Sign up"

Which sign up method do you prefer?

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