Guidelines for guests needing special assistance

How do I request for special assistance?

How can I request for wheelchair assistance?

After requesting for wheelchair assistance in my booking, what should I do next?

What are the battery specifications for electric wheelchairs?

Will the wheels of my wheelchair be deflated upon boarding?

Why does my wheelchair need to be stored inside the aircraft?

Are there required documents for minors traveling with guardians on international flights?

Can PWD/PRM guests bring mobility aids (e.g. crutches, battery-powered wheelchair, or foldable mobility scooter) for check-in?

Is medical equipment exempted from checked baggage allowance?

Can I bring my household pet in the plane with me?

I have already checked in and I can't seem to declare that I'll be bringing a service animal. What should I do?

What are the requirements for transporting ashes in urns via hand carry?

I need special assistance. Am I allowed to occupy an exit row seat?

Can I sit on the exit row or aisle seat with my Service / Emotional Support Animal?

Who is allowed to sit on the exit rows?

What accommodations can I expect if I cannot sit on the exit row?