Email Communications for CEB Super Pass (2024) - 6th Run

Email Communications we have drafted and/or sent to passengers during the CEB Super Pass (2024) - 6th Run

Overview

Description

This article serves as a repository for the email communications we have drafted and/or sent to passengers during the 6th run of the CEB Super Pass (2024). 

For the list of agent spiels we have used during this time, please refer to the "Scenarios" tab of the CEB Super Pass (2024) - 6th run article. 

Scenarios

Agent Responses via Email

Scenario Type Title
Details

Scenario Type Title

Acknowledging the submitted info in MS Forms (guest opted to continue with CSP)

Details

Hi (CustomerName), 

 

I’m (AgentName) and I’m here to help with your CEB Super Pass concern.  

 

We have received your details and are validating them. You will receive another email once your vouchers are created and added to your MyCebuPacific account. You can also check the 'Redeem' tab of your account. 

 

We aim to complete this within seven (7) business days. If we need more information, we will reach out. 

 

Thank you for your patience and understanding. 

 

 Sincerely, 

(AgentName) 

Scenario Type Title

Payment info found and valid, vouchers already created

Details

Hi (CustomerName), 

 

I’m (AgentName) and I’m here to help with your CEB Super Pass concern.  

 

We have received your details submitted via MS Forms. After validation, we have successfully created your CEB Super Pass vouchers. You can now see the vouchers under the ‘Redeem’ tab of your MyCebuPacific account. 

 

If you have any questions or need further assistance, please let us know. Thank you! 

 

Sincerely, 

(AgentName) 

Scenario Type Title

No payment info found from MS Forms validation

Details

Hi (CustomerName), 

 

I’m (AgentName) and I’m here to help with your CEB Super Pass concern.  

 

We received your details via MS Forms but couldn’t find any successful payment transactions. Therefore, we can’t create CEB Super Pass vouchers for you. 

 

If you believe this is an error, please send us proof of payment (e.g., screenshot, bank statement, etc.) for further review. 

 

Please respond within 48 hours to keep this case open. Thank you. 

 

Sincerely, 

(AgentName) 

Scenario Type Title

Acknowledging the submitted info on MS Forms (guest opted to for a refund)

Details

Hi (CustomerName),  
 
I’m (AgentName) and I’m here to help with your CEB Super Pass concern. 
  
We have received your details submitted via MS Forms. After validation, we have successfully refunded your CEB Super Pass transaction to your original payment method, amounting to PHP(Amount).  
 
The time it takes to see the refund in your account is dependent on the turnaround time of your issuing bank. 
  
If you have any questions or need further assistance, please let us know. Thank you! 
  
  
Sincerely, 
(AgentName) 

FAQ

Section 1

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