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- General Cebu Pacific FAQs
General FAQs to guide guests on the latest policies and procedures when flying with Cebu Pacific
- Cebu Pacific's Contingency Plan for Tarmac Delays
- Earn or redeem Go Rewards points
You can earn Go Rewards points every time you book a flight or buy add-ons online. You can then use those same points to pay for your future travel plans!
- Refund Guidelines
General refund FAQs on cash payment, disrupted flights, add-ons, taxes, and other causes
- Lost or damaged baggage
For damaged, missing, or lost baggage
- About Travel Vouchers
- Add or link a booking to your account
If you weren't logged in to your MyCebuPacific account when you booked your flight, you'll have to use our Add Booking feature to make any changes.