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- Passenger Rights & Airline Policies
Is your flight disrupted? Know your rights as an air passenger!
- CEB Seat Selector Add-on
Fly easy on your preferred seat! Choose a window seat for the view, an aisle seat for convenience, or a front row seat for extra legroom.
- Payment and Receipt Concerns
Learn more about the Itinerary Receipt, Invoice and your options when paying for flights and add-ons.
- Refund Guidelines
General refund FAQs on cash payment, disrupted flights, add-ons, taxes, and other causes
- Refund Concerns
Has your flight been disrupted? Are you too sick to travel? Learn more about requesting for refunds.
- Travel Fund Guidelines
The Travel Fund is a virtual wallet you can use if you purchased the CEB Flexi add-on during the time of booking or if your flight has been disrupted. Read more about it in our FAQs below!