Refund Concerns
Has your flight been disrupted? Are you too sick to travel? Learn more about requesting for refunds.
Overview
Description
🔃 Refund eligibility
Otherwise, cancellation and Convert to Travel Fund is only available under these conditions:
- ❌ If your flight was cancelled by us;
- ⌛️ If your flight had a schedule change of at least 1 hour;
- 🛂 You were denied entry by immigration;
- 🤰 You are a pregnant mother who is unfit to fly;
- 🕊️ A guest in the booking has a serious illness, or has died;
- or a guest's immediate family member has died.
You may also request a refund if:
- Your booking has unused government taxes (i.e. Travel Tax; terminal fee)
- Your booking has an unused Unaccompanied Minor Fee
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You're an exempted guest who paid for the PH Travel Tax
- Your card got charged twice for the same booking
- You accidentally made a double booking for the same passenger
⌛ Refund processing
Refunds are processed within 15 days in the original form of payment and is subject to our fare rules.
Depending on your payment method, it may take up to 2 billing cycles for your refund to be credited.
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If it's been more than 15 days since your refund request, head to the Guest Feedback Form.
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Select "I want to know the status of my refund" and enter your booking details.
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- You may also chat with Charlie to connect you with a Live Agent who can help.
You may learn more about our refund policies by visiting our General Terms and Conditions of Carriage of Passengers and Baggage.
FAQ
How to refund
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