Refund Concerns

• Your flight was canceled by us
• You are a pregnant mother unfit to fly
• You are seriously ill and medically unfit for travel
• You are a booked passenger who needs to care for a sick immediate family member
• You are a booked passenger with an immediate family member who has recently passed away
• You are an immediate family member of a booked passenger who has recently passed away
• Other causes such as:
  • You were denied entry by immigration
  • Your booking has unused government taxes
  • Your booking has an unused Unaccompanied Minor Fee
  • You're an exempted guest who paid for the PH Travel Tax
  • Your card got charged twice for the same booking
  • A double booking for the same passenger was made due to a system glitch
• If you have been denied entry by immigration:
  • Please approach us at the airport counters for assistance, or
  • Chat with us via our app or website to connect with a Live Agent who can help.
• Take note! Bookings are generally non-refundable for personal reasons / reasons that don't fall under our listed criteria.
  
  • If you have the CEB Flexi add-on, you can cancel your booking and convert it to Travel Fund.
  • Learn more here: CEB Flexi and Travel Fund
  • For refund requests due to medical, death or bereavements cases, Cebu Pacific recognizes the following as immediate family members:
    • Parent / Grandparent
    • Children / Grandchildren
    • Spouse
    • Sibling

 

For unused flight/s, a refund is provided for the following government taxes:

• Terminal Fee
• Taxes from the following countries: South Korea, China, Malaysia, or Singapore
• Philippine Travel Tax (PH Tax)
  • There is a processing fee when you request to refund the travel tax.
  • Learn more here: Cebu Pacific Service Fees and Philippine Travel Tax