How to Request A Refund

Medical cases include:

• Serious illness
• Pregnancy (medically unfit to fly)
• Caring for a sick immediate family member

Bereavement cases include:

• Death of a flying passenger
• Death of a flying passenger's immediate family member

Cebu Pacific recognizes the following as immediate family members:

• Parent / Grandparent
• Children / Grandchildren
• Spouse
• Sibling

These requests are reviewed separately and require supporting documents. Please chat with us so a live agent can assist you with your refund request.

➡️ Read:

• Requesting Medical, Death, or Bereavement Cases
• Requesting for Medical, Mobility, and Travel Assistance

You may request a refund for eligible unused government charges via Manage Booking. The "Request for Refund" option will become available after your scheduled flight date.

These fees are eligible for refund only, and cannot be converted to Travel Fund:

• Terminal Fee
• Taxes from the following countries: South Korea, China, Malaysia, or Singapore
• Philippine Travel Tax
  • Applicable to exempted guests only (e.g. an OFW) who accidentally paid for this fee
  • There is a processing fee when you request to refund the travel tax

➡️ Read:

• Service Fees
• Philippine Travel Tax

If you made a separate booking for a Child guest, but you will be traveling on the same flight as them, please chat with us so a live agent can assist you with your refund request.

• Requirements for Minors Traveling Alone

If you were unable to travel because immigration denied your departure:

• Please approach us at the airport counters for assistance, or
• Chat with us so a live agent can assist you with your refund request.

To request a refund of your unused TravelSure insurance:

• Log into the Self Service Portal or;
• Contact the Chubb Customer Service Team at +632 8859 2774

Our insurance provider Chubb will arrange for your policy to be canceled and will pass your refund request to Cebu Pacific for processing.

⚠️ Note: You may only request a refund if:

• You have not yet departed and have not made any claim under the policy; or
• Your flight was disrupted

Please contact your respective travel agency to process your refund.

Booking with a third-party platform may cause issues in managing your booking as your booking reference number may not be recognized by our system.

Chat with us so a live agent can verify your booking and assist you with your refund request.

For refund requests that have not been resolved after more than 15 days:

• Please fill out the Guest Feedback Form.
• Select "I want to know the status of my refund" and enter your booking details.

You may also chat with us to connect with a live agent who can help.

💡 Take note! Depending on your payment method, it may take up to two (2) billing cycles for your refund to be credited.

Please chat with us to connect with a live agent who can help. The refund may be returned to you in the form of a Travel Fund or through another payment method.