How to Manage Your Disrupted Flight

Manage disrupted flights anywhere — no need to visit the airport!

Overview

Description

👋 This article is about flight disruptions. If you want to voluntarily cancel or rebook a flight, visit Voluntary rebooking & cancellation

General Guidelines

While we continuously work to ensure your flight departs and arrives on time, on-the-spot delays or cancelations may occur due to environmental, operational or technical reasons.

Affected passengers will be notified by Cebu Pacific frontline team, email, and/or text message.
You can check the real-time status of your flight through our Flight Status page.
We will ensure your welfare is taken care of whenever there are planned or on-the-spot changes to flights.
- Know your rights as an air passenger through this article:
  - Passenger Rights & Airline Policies
- Check the applicable options for on-the-spot disruptions:
  - Disruptions at the airport

After being notified of the disruption, you will be given a link to our Self-Service Disruption Portal (SSDP).

You may also access this by going to Manage Booking on the Cebu Pacific app or website.

📝 Disruption options

We offer the following flexible options for disrupted guests:

Rebook your flight
- Rebook your flight for free up to 30 days before or 30 days after your original schedule.
- If you need to rebook beyond the 30-day period, please chat with us via our app or website to connect with a Live Agent who can help.

Request a refund
- Request a refund of your fare according to your form of payment.
- Travel Tax and unused TravelSure will have to be refunded separately.
- Learn more here: Refund Concerns

Convert to Travel Fund
- When converting your disrupted flight to Travel Fund, it will be stored in your booking reference number.
- With this, you can use it to pay for future flights or add-ons.
- Once you reach the payment page, simply enter the six-digit booking reference number that contains the Travel Fund.
- Learn more about the Travel Fund here: CEB Flexi & Travel Fund

💡Remember!
- Once you pick an option, it's final and can't be changed or undone.
- You can only rebook, refund, or convert your disrupted flight to Travel Fund once.
- When rebooking, make sure you're selecting the correct flight dates!

✈️ Eligible scenarios

Scenario	Rebook	Refund	Convert to Travel Fund
❌ Your flight was cancelled by us	✔ Yes	✔ Yes	✔ Yes
🕐 Your flight had a schedule change of less than 1 hour	✗ No	✗ No	✗ No
⌛ Your flight had a schedule change of 1 hour or more	✔ Yes	✗ No	✔ Yes
🛂 If you were denied entry by immigration	✔ Yes	✔ Yes	✔ Yes
🚫 If you were denied boarding by us	✔ Yes	✔ Yes	✔ Yes
⚡ If your flight is affected by unforeseen circumstances (e.g., extreme weather; civil unrest) *Special Waiver subject to airline discretion / validation	✔ Yes	✗ No	✔ Yes

Policies & Guides

Policies

Deadline for choosing a disruption option

Managing booking with multiple guests

Changing flight destination

CEB Super Pass

Fare difference

Refund inclusions

Certificate of Flight Disruption (COFD)

How to select a flexible option

Rebook

Convert to Travel Fund

Refund

Common issues with the Self-Service Disruption Portal (SSDP)

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Passenger Rights and Airline Policies Rebooking or Canceling Your Flight CEB Flexi and Travel Fund