CEB's Customer Flexible Booking Options

FAQs about changes to CEB's Customer Flexible Options, effective on June 26, 2024

Overview

Description

These are frequently asked questions about changes to CEB's Customer Flexible Booking Options that took effect last 26 June 2024. For more information on each flexible option, click the links below.

Rebooking Guidelines
Travel Fund Guidelines
Refund Guidelines
Travel Vouchers

FAQ

General Guidelines for CEB's Customer Flexible Booking Options

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General Cebu Pacific FAQs Refund Guidelines Travel Fund Guidelines Rebooking Guidelines

CEB's Customer Flexible Booking Options

Overview

Description

FAQ

General Guidelines for CEB's Customer Flexible Booking Options

I want to cancel my flight or voluntarily change my flight schedule. What are my options?

My flight has been canceled. What are my options?

My flight has had a schedule change. What are my options?

I've been denied entry at the airport for high temperature or lack of documents. What should I do?

What happens if I’ve been denied entry at my arrival destination due to high temperature or lack of documents?

I am too sick to travel. Are there any customer flexible options for me?

I'm unable to proceed with my travel plans for personal reasons. Are there customer flexible options for me?

How can I manage my booking?

My canceled flight is already past dated. Can I still manage my booking online?

Up to when can I select a Customer Flexible Option (Rebook, Refund, or Travel Fund) for my canceled flight?

My hotel is requiring me to submit a travel certificate, so they can refund our hotel booking. How can I get one?

I booked a Cebu Pacific flight via Agoda. How can I edit the booking details and purchase more add-ons and/or rebook my flight?

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