Third-party or travel agency bookings

• Problems with managing your booking (rebooking, purchasing add-ons, updating guest details), or
• Problems with getting your itinerary, or
• Issues with trying to claim a refund, or
• The app or website doesn't recognize your booking reference number
  
  

✈️ Flight disruptions

• If your flight gets disrupted (e.g. delayed, changes to flight time), it's possible that you won't receive notifications about it.
  • This is because the email that was used to book the flight may not belong to you, so you may not be getting updates directly.
  • For cases like this, we recommend contacting your travel agency or the third-party site where your booking was originally created.
    
    
• If you are not able to contact your travel agent:
  • You may approach our staff at the airport or reach out to a Live Agent by chatting with Charlie via our app or website.
    
    

✅ Affiliated travel agencies

• To ensure reliability, we recommend asking the travel agency to provide proof of affiliation with Cebu Pacific, such as a certificate or confirmation email.
  
  

💡 Tips

• To avoid problems with managing your booking in the future, we advise you to book directly on the Cebu Pacific app or website (https://www.cebupacificair.com).
• If you're using our app, look out for the Verified by CEB badge to ensure that you're booking with us directly.