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- Payment and Receipt Concerns
Learn more about the Itinerary Receipt, Invoice and your options when paying for flights and add-ons.
- Refund Guidelines
General refund FAQs on cash payment, disrupted flights, add-ons, taxes, and other causes
- General Cebu Pacific FAQs
General FAQs to guide guests on the latest policies and procedures when flying with Cebu Pacific
- Traveling with Service and Support Animals
We want to ensure a smooth experience for you and your furry companion. Learn more about the travel requirements needed to bring your service and emotional support animals on our flights.
- Refund Concerns
Has your flight been disrupted? Are you too sick to travel? Learn more about requesting for refunds.
- CEB Meals Add-on
Don’t go hungry on your flight, pre-order a meal!