Traveling with Service and Emotional Support Animals

Cebu Pacific welcomes dogs onboard as either service animals or emotional support animals. No other animals are allowed in the cabin.

Overview

Type	Description
Service Dog	Trained to perform specific tasks for individuals with reduced mobilities (i.e., seeing eye / hearing dog).
Emotional Support Dog	Provides comfort and emotional stability to help ease anxiety and depression through companionship. Not task-trained.

General Guidelines:

Make sure to declare that you'll be bringing your dog with you at the time of booking or via Manage Booking.
Only one (1) dog is allowed per flight.

Other household pets may be shipped via CEB Cargo only.

Service Dogs	Emotional Support Dogs
1. Document confirming the service dog has been trained	1. Document with letterhead from your medical doctor supporting the need for emotional support animal
2. Complete and up-to-date vaccination card of the dog	2. Complete and up-to-date vaccination card of the dog
3. Shipping permit issued by the Bureau of Animal Industry - Department of Agriculture	3. Shipping permit issued by the Bureau of Animal Industry - Department of Agriculture

Service Dogs: Must be securely leashed at all times; not required to wear a mouth-restraint device (i.e., muzzle, mouthguard, mouth cover, collar).
Emotional Support Dogs: Allowed inside a soft carrier that fits under the seat (approx. 8in x 8in x 14in).
- If inside a soft carrier, a leash and mouth-restraint device are not required.
- If outside a soft carrier, both a leash and a mouth‑restraint device are required.

Recommended setup:

If your dog is too large:

You may be moved to a seat with extra space (if available).
If the flight is full, you may be rebooked to a later flight to accommodate you and your dog better.
To guarantee space, purchase an extra seat. Chat with us so we can help you purchase an extra seat.

Service and emotional support dogs must wear pet diapers and sit on moisture-absorbing material.
Alternatively, provide a document stating your dog does not need to relieve itself during the flight.

All animals imported, transhipped, or exported to/from Singapore require a valid Animal & Veterinary Service (AVS) license.
For travel to/from Australia, refer to this article for Seeing Eye dog guidelines.

Can I bring a cat or other pet onboard?

What if my dog is too big to fit in my legroom?

If I purchase an extra seat, can my dog use the seat?

Can I sit anywhere with my dog?

What documents do I need?

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