Adding or Linking a Booking to Your Account

If you weren't logged in to your MyCebuPacific account when you booked your flight, you'll have to use our Add Booking feature to make any changes.

Overview

Description

🔗 Add or link an existing booking


If you can't find your booking after logging in, you can use our Add Booking feature to link it to your account.

While a MyCebuPacific account is not required to book a flight, it is required to make changes to your booking.

For your convenience, we highly recommend logging in before you book a flight.


General Guidelines:

  • 🔗 You can only add or link a booking if:

    • You are one of the guests in the booking, or;

    • Your booking's full name or email address matches the details in your MyCebuPacific account.

  • ❌ You can't add or link a booking if:

    • It was already added to another account, or;

    • Your booking's full name or email address does not match the details in your MyCebuPacific account, or;

    • It's a Group Booking / Travel Agency booking.
  • ❌ It is not possible to unlink a booking from your MyCebuPacific account.
    • For any refund concerns, please visit this article: Refund Concerns
    • If you wish to split your booking, please chat with us via our app or website to connect with a Live Agent who can help.

  • 🤳🏻 If you booked via third-party sites (e.g. Agoda, Booking.com) or via travel agencies:
    • There may be instances where the app or website doesn't recognize your booking reference number.
      • If this is happening to you, please contact the travel agency or third-party site where your booking was originally created.
      • If you are not able to contact your travel agency, please chat with us via our app or website to connect with a Live Agent who can help.
    • To avoid problems with managing your booking in the future, we strongly recommend booking directly with Cebu Pacific.
    • Learn more about third-party bookings here: Third-party or travel agency bookings

  • 🧐 Can't find your six-digit booking reference number?

Guides

Guides

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