Shipping With Our CEB Cargo Service
Get your things transported from one place to another with the help of our CEB Cargo shipping service.
Overview
Description
Need to get something shipped? With our CEB Cargo service, you can get your things transported to any of Cebu Pacific's destinations in the Philippines and internationally.
❗ For international shipments, we only transact with IATA-accredited freight forwarders.
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Shipping, Claiming and Tracking
Guidelines
Shipping, Claiming and Tracking
✈️ Domestic and international cargoes are charged based on the cargo classification, actual weight or volume and declared value.
For domestic cargo payments, the following stations now also accept e-Wallets, credit cards, and debit cards:
- Manila
- Cebu
- Davao
- Iloilo
- Bacolod
📧 For questions about cargo payments, please submit an inquiry through the CEB Cargo Support Portal.
📦 If you need to send your cargo from Manila:
- You can drop off your shipment at the Cebu Pacific Cargo Terminal, Domestic Road, Pasay City.
📦 To claim your cargo in Manila:
- Please head to the Cebu Pacific Cargo Terminal, Domestic Road, Pasay City.
Please be reminded that we only transact with IATA-accredited freight forwarders for international shipments.
To get a referral for an accredited forwarder, please submit an inquiry through the CEB Cargo Support Portal.
✅ Acceptable:
- General cargo, fresh and live marine products, and other perishable shipments
- Processed, fresh or cooked meat
- Lithium-ion cells & batteries and lithium metal/alloy cells & batteries contained or packed in equipment
- Make sure the cells or batteries are brand new!
- Dry ice as refrigerants for non-dangerous goods, such as frozen food and drinks
- Dangerous goods
- Note: Shipping dangerous goods are still subject to CEB Cargo approval.
- Human remains/ashes
- Live animals
❌ Not Acceptable:
- Explosives
- Infectious substances
- Radioactive items
To claim your shipment, you, the consignee, must go to the Cargo Office at the destination.
When you get there, please present:
- One valid ID
- Air Waybill number
- This can be obtained from the shipper
- This can be obtained from the shipper
You can send an authorized representative to claim the shipment for you.
Make sure they present the following requirements:
- Authorization Letter signed by you, the consignee
- Your valid ID
- Valid ID of the authorized representative
📦 Make sure to claim your cargo immediately.
If you can’t immediately claim your cargo after it arrives at its destination in the Philippines, it will be deemed unclaimed.
- Highly perishable cargos are disposed of within 24 hours after arriving at the airport of destination.
- Non-perishable cargos are disposed of 30 days after their arrival at the airport of destination.
- There are no charges for the first 24 hours after your cargo arrives.
- If you claim your cargo after the first 24 hours, the storage fee will be calculated from the day it arrives.
Storage fee for international cargo
- All international cargo is subject to a storage fee from the day it arrives.
- The fee will be calculated from the day the cargo arrives.
🎫 You can track your cargo shipment by visiting cebu.smartkargo.com/FrmAWBTracking.aspx
Make sure to have your Air Waybill number ready.
Dimensions, Weight and Limitations
Please refer to the table below for the maximum size and weight for cargo, per aircraft type.
| Aircraft |
Package Dimensions
(L x W x H)
|
Gross Weight per Piece (kg) |
| A321 NEO |
120cm x 120cm x 100cm |
150 |
| A330 CEO |
300cm x 214cm x 155cm |
150 |
| ATR Freighter |
250cm x 198cm x 125cm |
150 |
| A320 CEO |
120cm x 105cm x 100cm |
150 |
| A320 NEO |
120cm x 120cm x 100cm |
150 |
| ATR-600 |
50cm x 50cm x 50cm |
50 |
| Cabin Loading |
139cm x 38cm x 68cm (covering 3seats) |
22 |
*Cargo more than 150kgs per piece will be subject to higher management’s approval.
📧 For further assistance, you may submit an inquiry through the CEB Cargo Support Portal.
🏄🏻♀️ Surfboards can be transported on ATR or DG flights. They need to be 6 feet or shorter due to baggage compartment restrictions.
🐰 We do not accept live animals on our ATR or DG flights, except for live fish with proper packaging.
💡 Cargo on ATR flights are limited to a maximum size of 50cm x 50cm x 50cm and a weight of 35kg per piece.
📧 For further assistance, you may submit an inquiry through the CEB Cargo Support Portal.
Other Information
📃 We handle domestic and international shipment of important documents, such as:
- Land Titles
- NSO Certificates
- Passport
- Seaman's Book
- Documents for visa application
These documents are subject to special handling fees.
For any questions or to make arrangements, please submit an inquiry through the CEB Cargo Support Portal.
Thank you!
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