How to Log In and Navigate the CEB Cargo Support Portal
Know more about how you can submit requests and raise inquiries through the CEB Cargo Support Portal.
Overview
Description
The Cebu Pacific Cargo Support Portal is where you submit requests, track their progress, and communicate with our support team without needing to call or email us directly.
Before You Start
- You will need a valid email address to register or log in.
- Use a supported browser: the latest version of Chrome, Edge, or Firefox.
Step 1: Access the Portal
- Go to the Cebu Pacific Cargo Support Portal.
- If you already have an account, click Login and enter your registered email address and password.
- If this is your first visit, click Sign Up and enter your name and email address. You will receive a confirmation email with a link to set your password.
Note: The request types (for example, International Cargo Booking) can be submitted without an account. You do not need to register to use these forms — see the relevant article for that request type.
Step 2: Choose the Right Request Type
- Click Submit a ticket in the top navigation menu.
- At the top of the form, use the dropdown (defaults to Complaint) to select the request type that matches what you need — for example, Domestic Cargo Booking, Claim, or Inquiry.
- The form fields below the dropdown update automatically based on the type you select.
- If you are unsure which type to use, read Which Request Type Should I Submit? to find the appropriate category for your concern.
Step 3: Track Your Requests
- Log in and click Tickets in the top navigation to see every request you've submitted and its current status.
- Click any ticket to view its full history, add a reply, or attach additional documents.
- You will also receive an email notification whenever our support team replies or updates your ticket status.
💡 To help us process your request efficiently, please select the request type that best matches your concern.
Choosing the correct category ensures your request is routed to the appropriate team and helps reduce processing time.
| Request Type | When to Use |
| Complaint | Report service quality concerns, employee conduct, mishandling of cargo, or operational delays. |
| Incident | Report damaged cargo, missing or short-landed shipments, cargo acceptance issues, or release irregularities. |
| Claim | Request compensation for lost, damaged, or delayed cargo, including live animal mortality claims. |
| Dispute | Raise concerns regarding freight charges, invoices, or billing discrepancies under PX/Charge to Account. |
| Feedback / Suggestion | Share compliments, suggestions, or general feedback about Cebu Pacific Cargo services. |
| Domestic Cargo Booking | Request a domestic cargo booking or booking amendment. |
| International Cargo Booking (Accredited Forwarders/GSA/CSA/OAL) | Submit international booking requests if you are an accredited freight forwarder without SK account, and a GSA/CSA/OAL.
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| International Cargo Booking (Walk-in / Non-Accredited) | Submit international booking requests if you are a walk-in customer or a non-accredited freight forwarder. |
| Domestic Freight Cost Refund | Request a refund for duplicate payments, overpayments, or cancelled/pulled-out shipments. |
| Domestic Storage Fee Waiver/Refund | Request to waive storage charges due to circumstances attributable to the airline |
| International Arrival/Departure Certificate | Request proof of an international shipment's arrival or departure. |
| International Flight Change Certificate | Request documentation confirming an international flight schedule change. |
| International Offload Certificate | Request certification that cargo was offloaded from an international flight. |
| International Advance Transfer Request | Request early transfer of cargo to the export warehouse before the standard transfer timeline. |
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