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- How to Contact Cebu Pacific Customer Service
Need assistance with your booking or have inquiries about essential travel? Here’s how to contact our customer service team for help.
- Third-party or travel agency bookings
Learn more about bookings created with third-party channels.
- How to change language and country settings
Follow these steps to change the language on the Cebu Pacific app or website
- Airport and Boarding Experience
Feeling a bit lost at the airport? No worries! Here are the basic guidelines to help you navigate your way on the day of your flight!
- Medical, mobility, and travel assistance
Know more about the assistance available to ensure a smooth travel experience for Senior Citizens, Persons with Disabilities (PWDs), and Persons with Reduced Mobility (PRMs).
- Airport baggage fees & penalties
If you weren't able to buy baggage allowance ahead of time, or exceed the maximum weights or dimensions, you may be charged additional fees at the airport.
- Lost or damaged baggage
For damaged, missing, or lost baggage