How to Contact Cebu Pacific

Need assistance with your booking? Want to have something shipped? Got any inquiries about essential travel and cargo? Here’s how to contact our customer service team for help.

Overview

Description

💬 Chat with Us

Whether you are a regular passenger on one of our flights or using our cargo service to transport goods across any of our destinations, this article will help you get in touch with the right people to assist with your inquiries or concerns.

 

 

 ✈️ For Passengers

  • Our live agents are available 24/7. 
    • You can chat with us for any service-related inquiries.
Here's how you can chat with us:
  • On the Cebu Pacific mobile app: Simply tap on the ☰ Menu at the bottom right corner. Under the Talk to Us section, you have the option to chat with Charlie.
  • On the Cebu Pacific Air website: Look out for Charlie at the bottom right corner. Click on the icon and send her your questions.

Charlie, our chatbot, can also answer your questions and help you check your flight status, follow up on a refund, request for Travel Certificate, and a lot more.

 

For guests outside the Philippines:

☎️ Feel free to chat with us or contact our call center hotlines below.

  • Australia
    • 📞 + 612 9119 2956
    • ⏰ 7am - 10pm (PH local time, daily)
  • Japan
    • 📞 +81 3 4578 1447
    • ⏰ 8am - 6pm (JP local time), Monday - Friday
  • Hong Kong
    • 📞 +852 397 33800
    • ⏰ 7am - 10pm (PH local time), daily
  • China
  • South Korea
    • 📞 +82 2 6105 2037
    • ⏰ 8am - 6pm (KR Local Time), Monday - Friday
  • Taiwan
    • 📞 +886 2 2656 3576
    • ⏰ 8am - 5pm (TW local time), Monday - Friday

 

 

 📦 For Cargo

You may arrange your shipment by contacting our CEB Cargo Customer Service teams.


 

🧑‍💻 Answer our Guest Feedback Form

  • We value your insights and would love to hear about your experience! Send us your questions and comments by filling out our Guest Feedback Form.

 

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