How to Request A Refund

Has your flight been disrupted? Are you too sick to travel? Learn more about requesting for refunds.

Overview

Description

⚠️ Important Notice: Cebu Pacific will never ask for your OTP, PIN, passwords, or full debit/credit card information. Please only engage with us through our official website or app, verified social media accounts, and authorized customer service channels.

Need help with a refund? Check out Cebu Pacific's refund policies and requirements depending on your concern.

💡Take note! Bookings are generally non-refundable for personal reasons / reasons that don't fall under our listed criteria.

You may learn more about our refund policies by visiting our General Terms and Conditions of Carriage of Passengers and Baggage.

Policies & Guides

Refund Concerns

My flight was disrupted

I can't travel due to medical or bereavement reasons

I need a refund for a payment or booking issue

I need a refund for inapplicable government taxes

I need a refund for unused Unaccompanied Minor Fee

I was denied entry by immigration

I want to have my CEB TravelSure add-on refunded

I booked with a travel agency and want to request a refund

I booked through an online travel platform and want to request a refund

FAQs

Where can I check the status of my refund?

Why is my refund taking longer than expected?

What can I do if the payment method I used for my booking is no longer active?

Do you have an email address or contact number I can reach out to regarding my refund?

I received an email regarding my refund. Is this legitimate?

I was contacted by an agent through social media / SMS regarding my refund. Is this legitimate?

Will I need to provide any personal information in order for my refund request to be processed?

I changed my mind about refunding my flight, can I cancel the refund process?

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