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- General Cebu Pacific FAQs
General FAQs to guide guests on the latest policies and procedures when flying with Cebu Pacific
- Cebu Pacific's Contingency Plan for Tarmac Delays
- Disruptions at the Airport
What to do when your flight gets disrupted at the airport
- Earn or redeem Go Rewards points
You can earn Go Rewards points every time you book a flight or buy add-ons online. You can then use those same points to pay for your future travel plans!
- Refund Concerns
Has your flight been disrupted? Are you too sick to travel? Learn more about requesting for refunds.
- Connecting flight procedures
- Payment and Receipt Concerns
Learn more about the Itinerary Receipt, Invoice and your options when paying for flights and add-ons.
- Update your guest or contact details
Made a typo? You can go to Manage Booking within 24 hours of booking to change either your First or your Last Name! You can also update your other contact and guest details up to 2 hours before your flight.