Online Disruption Options
Manage disrupted flights anywhere β no need to visit the airport!
Overview
Description
General Guidelines
While we continuously work to ensure your flight departs and arrives on time, on-the-spot delays or cancellations may occur due to environmental, operational or technical reasons.
- π’ Affected passengers will be notified by Cebu Pacific frontline team, email, and/or text message.
- π± You can check the real-time status of your flight through cebupacificair.com/flight-status.
-
π‘οΈ We will ensure your welfare is taken care of whenever there are planned or on-the-spot changes to flights.
- π Know your rights as an air passenger through this article:
- β Check the applicable options for on-the-spot disruptions:
After being notified of the disruption, you will be given a link to our Self-Service Disruption Portal (SSDP).
You may also access this by going to Manage Booking on the Cebu Pacific App.
π Disruption options
We offer the following flexible options for disrupted guests:
-
π Rebook your flight
- Rebook your flight for free up to 30 days before or 30 days after your original schedule.
-
If you need to rebook beyond the 30-day period, chat with Charlie via our app or website to connect with a Live Agent who can help.
-
πΈ Request a refund
-
Request a refund of your fare according to your form of payment.
- Travel Tax and unused TravelSure will have to be refunded separately.
- Learn more here: Refund Concerns
-
-
πͺ Convert to Travel Fund
-
Store the value of your booking to a non-expiring Travel Fund
- You can use your Travel Fund for future flights and add-ons.
- Learn more here: CEB Flexi & Travel Fund
-
βοΈ Eligible scenarios
| Scenario | Rebook | Refund | Convert to Travel Fund |
|
β |
β Yes
|
β Yes
|
β Yes
|
|
β |
β Yes
|
β No
|
β Yes
|
|
π |
β Yes
|
β Yes
|
β Yes
|
|
π« |
β Yes
|
β Yes
|
β Yes
|
|
β‘ |
β Yes
|
β No |
β Yes
|
FAQ
Policies
How to select a flexible option
Did you find this article helpful?