Managing Your Cebu Pacific Booking
Last-minute travel plans? Need to add baggage to your booking? Manage your flight on the Cebu Pacific app or website.
Overview
Description
✅ With our Manage Booking feature, you can:
- View your itinerary
- Rebook your flight
- Do online check-in
- Update guest details (except email address)
- Add baggage
- Settle any pending balances
- Purchase add-ons for a more comfortable flight
- Convert to Travel Fund (if you have CEB Flexi)
- Request for a refund
- And more!
✈️ General Guidelines
- You can access our Manage Booking portal via
- The Cebu Pacific app, or;
- Our website: cebupacificair.com/MB
- Take note of your booking reference number, and any last name or email address, registered in the booking.
- You'll need this to access Manage Booking.
- A MyCebuPacific account is required to make any changes to your flight.
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We recommend making these changes well ahead of your departure time.
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Remember: You can only manage the booking up to two (2) hours before your flight!
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FAQ
Modify or manage a flight
✈️ You can rebook your flight up to two (2) hours before your scheduled time of departure.
To know how to change your flight schedule and learn more about rebooking, please visit this article: Rebooking or Canceling Your Flight
✈️ You may choose to voluntarily cancel your flight if your booking includes the GO Flexi Fare Bundle or CEB Flexi add-on.
- To learn more about voluntary cancellations, please visit this article: Rebooking or Canceling Your Flight
- To learn more about flight disruptions and your options, please visit this article: Online Disruption Options
✏️ To correct your first name OR last name:
- You'll need to do this within 24 hours of completing your booking.
✏️ To update other guest details, such as your nationality/passport, birthday, salutation, or contact number:
- You can update this up to two (2) hours before your flight, as many times as necessary.
💡 Take note!
- Currently, there is no option to correct or update your email address.
Learn more about updating your details here: Update your guest or contact details
💡 Take note!
- In general, you cannot add another guest to an existing booking, except for infants below 2 years old at the time of travel.
- To correct or change your passenger type, e.g., from Child to Adult
- Please chat with us to reach out to a live agent who can help process your request.
- Please chat with us to reach out to a live agent who can help process your request.
To add an infant on lap, simply head to Manage Booking to make this change.
- 🧑🍼 This is limited to Infant on Lap only, which means the child will not occupy a seat.
- A MyCebuPacific Account is required to make booking changes.
- A small service fee will be charged to add an infant to your booking.
Learn more about our policies for adding guests to a booking here: Add an infant to your booking
🧳 With Manage Booking, you can add baggage to an existing booking or upgrade your baggage allowance by 4kg, 8kg, or 12kg.
Learn more about your baggage options here: CEB Baggage and Allowance Options
- Balikbayan boxes
- Bicycles & sports equipment
- Musical instruments & religious items
- Surfboards
- Firearms, ammunition and other weapons
Our CEB Special Baggage service has you covered. Learn more about it here: CEB Special Baggage Add-on
Cebu Pacific offers the following add-ons:
- The CEB Flexi add-on allows you to cancel your booking and convert it to a non-expiring Travel Fund!
- Make sure to purchase this add-on at the time of booking.
- You can pre-order hot meals even after you've completed your booking.
- Just make sure to do this at least 24 hours before your scheduled time of departure!
- This ensures enough time for us to prepare your meal.
- This ensures enough time for us to prepare your meal.
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A MyCebuPacific account is required to buy, add or change a seat.
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Seat Selector is available via Manage Booking up to two (2) hours before your flight.
- This add-on is only available on the Cebu Pacific app!
- Make sure to select this if you plan to bring items that require special handling, such as:
- Balikbayan boxes
- Bicycles & sports equipment
- Musical instruments
- Religious items
- Surfboards
- Firearms, ammunition, and other weapons
- Our transfers service is only available for Caticlan and Kalibo.
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Rate/s are for a one-way trip, per guest. You'll need to pay twice for round trip transfers.
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Make sure you're well protected against unexpected situations during your travels with CEB TravelSure.
- You can purchase this via Manage Booking up to 24 hours before your flight.
Other Concerns
Here are some common troubleshooting steps you can try:
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General Troubleshooting
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👤 Are you logged in?
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🔍 Can't find your booking?
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🗂️ Do you have a group or travel agency booking?
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✈️ Did you book on an unauthorized third-party platform?
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⌛️ Is it less than 2 hours before your flight?
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👩🏻💻 If you arranged for a booking via third-party sites (e.g. Agoda, Booking.com, Skyscanner) or via a travel agency, you should be able to manage your booking on our app or website.
However, if you have encountered:
- Problems with managing your booking (rebooking, purchasing add-ons, updating guest details), or
- Problems with getting your itinerary, or
- Issues with trying to claim a refund, or
- The app or website doesn't recognize your booking reference number
💡 If you are not able to contact your travel agent, please chat with us via our app or website to connect with a Live Agent who can help.
Learn more about third-party bookings by visiting this article: Third-party or travel agency bookings
✈️ Special assistance declarations can still be made even after you've completed your booking.
Learn more about our special assistance services by visiting these articles below:
If you're having trouble declaring special assistance online, please chat with us via our app or website to connect with a Live Agent who can help.
✈️ Group bookings can be arranged with Cebu Pacific directly by sending an email to groupbookings@cebupacificair.com
For any concerns such as:
- A guest needing to cancel or be split from the group booking
- Changes that need to be made, such as a change in schedule or add-ons
Please reach out to your issuing agent, group coordinator or send an email to groupbookings@cebupacificair.com for further assistance.
Learn more about group bookings here: Booking with Cebu Pacific
🤳 Please be reminded that we've accelerated digital efforts to support contactless and self-service processes for your safety and convenience.
Learn more about how to get in touch with us.
Thank you!
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